What should be done if the agent check returns a CRITICAL status?

When an agent check returns a CRITICAL status, it typically indicates that there is a significant issue that needs attention. This status is a signal that something is not functioning as expected, which could lead to larger problems if left unaddressed. Investigating potential issues is essential to determine the root cause of the problem. This could involve checking logs, examining system performance, or reviewing configuration settings.

Acting on the CRITICAL status ensures that any underlying issues are resolved promptly, preventing potential downtime or loss of service. By investigating, you can identify whether the issue is due to resource constraints, configuration errors, network problems, or other critical factors.

Ignoring the status would risk worsening the situation, restarting the agent might offer a temporary fix but does not address the underlying cause, and reconfiguring the integration could potentially lead to further complications without understanding the nature of the problem first. Hence, investigating potential issues is the most appropriate and effective action to take when encountering a CRITICAL status.